Danny and his team continue to offer the great service I have become accustomed to. I have been using Grafham bike hire centre regularly throughout the year for over 14 years now as part of my fitness routine. Happy Christmas anyway, Rutland and I hope that 2019 will bring a bit of customer service training and Scrooge will be shown how to treat potential customers. The effect of this experience means that I won't be using the Grafham Rutland Cycling store again and I will be happy to advise others, if asked, on the customer service they can expect. So we went out into the cold and luckily I managed to complete the task in time for the girls to have a go before I had to take them home. Even the (7 year-old) girls remarked that it was 'mean'. I was so amazed by this lack of bonhomie and Christmas spirit that I was rendered speechless and left. It was cold outside and the light was poor. Finally, I asked if I could use an out of the way part of the (empty) shop to complete the job. 'Well, could someone just have a look at these instructions and advise me?'. He told me that all his staff were too busy to help given the empty store, I thought he was joking, but he wasn't. The shop was completely empty of customers and there were 3-5 staff standing idly behind the counter - mainly youths but there was one older man who appeared to be in charge and who did the talking. I had the (Not-so-) Brainwave of asking the technical experts in the Rutland Cycling store if they could explain the instructions or help me in any way. Unfortunately, not being a technical wizard, I could not fathom how to unlock the body of the scooter and the children were getting fractious as we were running out of time. I had been struggling in the car park to erect 2 children's scooters, which I had given them for Christmas and they were very excited to have a go. ![]() I have used the Peterborough (Ferry Meadows) branch very frequently to hire cycles and had a very positive attitude about the chain when I entered the Grafham branch. And perhaps that was why I received such an unfriendly service when I visited immediately before Christmas. I hesitate to write this because it doesn't concern the hiring of cycles of other purchase.
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